Was wir uns wünschen: Mehrjährige Berufserfahrung in der Leitung operativer Service- und / oder Operations-Teams bringst Du mit! Erfahrungen in der Führung von Führungskräften (Team Leads) sind von Vorteil. Du hast eine ausgeprägte “Hands-on” Mentalität und verbindest hohe Kundenorientierung mit wirtschaftlichen Denken.
Otto GmbH & Co. KGaA sucht in eine/n Werkstudent Projektmanagement | Services & Customer Experience (w/m/d) (ID-Nummer: 13762282)
Ihr Aufgabenbereich: Sicherstellung der Verfügbarkeit der für die Flugzeugauslieferung benötigten Dokumente sowie deren fristgerechte Bearbeitung Sicherstellung eines reibungslosen Informationsflusses mit internen und externen Schnittstellen Vollumfängliche Betreuung der Airline‑Kunden, inklusive Unterstützung bei der Kommunikation mit deutschen Behörden und Institutionen Bereitstellung und Sicherstellung einer herausragenden Customer Experience im Auslieferungsbereich Verwaltung und Kontrolle des Budgets für die zugewiesenen Aufgaben Eigenständige Bearbeitung interner Optimierungsprozesse in Bezug auf Kundenservice und Kundenzufriedenheit unter Berücksichtigung der Customer Journey Optimierung und Weiterentwicklung interner Arbeitsprozesse Das bringen Sie mit: Abgeschlossene kaufmännische Berufsausbildung, Ausbildung in der Tourismusbranche, ein betriebswirtschaftliches Studium oder eine vergleichbare Qualifikation Berufserfahrung in der kaufmännischen Sachbearbeitung sowie im Kundenservice/Customer Service, im Lieferantenmanagement und im Projektmanagement Erfahrung im Airbus‑Umfeld von Vorteil Verhandlungssichere Englischkenntnisse und sehr gute Deutschkenntnisse; jede weitere Sprache ist von Vorteil Ausgeprägte kommunikative Fähigkeiten zur Zusammenarbeit mit Ansprechpartnern aller Hierarchieebenen und zur Pflege von Geschäftsbeziehungen Fähigkeit, sich in ein multikulturelles Team zu integrieren Selbstständige, strukturierte und ergebnisorientierte Arbeitsweise sowie sehr gute analytische Fähigkeiten Bereitschaft zu flexiblen Arbeitszeiten und rotierender Rufbereitschaft Besitz eines gültigen Führerscheins der Klasse B/3 Wir freuen uns auf Ihre aussagekräftige Bewerbung.
Du verfügst über gute BMW Produktkenntnisse und Erfahrung in der Steuerung von Agenturen. Du zeichnest dich durch eine hohe Service- und Kundenorientierung aus und kommunizierst verhandlungssicher auf Deutsch und Englisch. Du überzeugst durch Teamfähigkeit, sehr hohe Kommunikationsstärke, gute Umgangsformen und ein sicheres Auftreten.
Job Purpose: Acts as key contact for allocated customersAccepts and processes orders for handover to OperationsStays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collection Knowledge Skills and Experience: Good knowledge of forwarding business, DGF products (AFR/OFR) and business systemsGood knowledge of CS processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude Good knowledge in English (verbal/written) and Fluency in ChineseOne year experience in Freight Forwarding and/or Customer Services
Kienbaum Consultants International GmbH sucht in eine/n Teamleitung (m|w|d) Customer Service (ID-Nummer: 13639119)
Als einer der größten Arbeitgeber der Welt in über 220 Ländern und Territorien sehen wir die Welt mit anderen Augen. Mit unserem auf Service, Qualität und Nachhaltigkeit ausgerichteten Netzwerk verbinden wir Menschen auf der ganzen Welt und verbessern deren Lebensqualität.
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Sasol Germany GmbH sucht in Marl eine/n Customer Service Representative (ID-Nummer: 13669589)
Beratung, Konzeption und Implementierung von Microsoft Dynamics 365 Customer Insights und/oder Customer Service Entwicklung moderner, integrierter Customer-Experiences auf Basis der Dynamics 365 Plattform Gestaltung von End-to-End-Customer-Journeys in Zusammenarbeit mit weiteren Dynamics-Modulen (Sales, Field Service, Business Central) Durchführung von Workshops, Analyse von Geschäftsprozessen und Erstellung von Fachkonzepten Umsetzung von Lösungen direkt im System (Low-Code/No-Code) Aufbau und Steuerung eines Nearshore-Netzwerks für internationale Zusammenarbeit Erste oder fundierte Erfahrung mit CRM- oder Customer-Data-Plattformen, idealerweise Microsoft Dynamics 365 Interesse an CX-Strategie, Customer Journey Design, Automatisierung und Datenmodellen Erfahrung im Microsoft-Umfeld oder hohe Motivation zur Einarbeitung Sicheres Deutsch und gute Englischkenntnisse Strukturierte, lösungsorientierte Arbeitsweise und Teamfähigkeit Flexible Arbeitsmodelle: Home-Office und bis zu 27 Tage Remote im EU-Ausland 30 Tage Jahresurlaub Weiterbildungsangebote über interne Academy Kurze Entscheidungswege und flache Hierarchien Attraktives Vergütungspaket: Fixgehalt + individueller variabler Anteil Vermögenswirksame Leistungen und weitere Benefits wie Jobrad und Mitarbeiterrabatte Gehaltsinformationen Attraktives Grundgehalt + variabler Anteil (individuelle Provisionen).
Beratung, Konzeption und Implementierung von Microsoft Dynamics 365 Customer Insights und/oder Customer Service Entwicklung moderner, integrierter Customer-Experiences auf Basis der Dynamics 365 Plattform Gestaltung von End-to-End-Customer-Journeys in Zusammenarbeit mit weiteren Dynamics-Modulen (Sales, Field Service, Business Central) Durchführung von Workshops, Analyse von Geschäftsprozessen und Erstellung von Fachkonzepten Umsetzung von Lösungen direkt im System (Low-Code/No-Code) Aufbau und Steuerung eines Nearshore-Netzwerks für internationale Zusammenarbeit Erste oder fundierte Erfahrung mit CRM- oder Customer-Data-Plattformen, idealerweise Microsoft Dynamics 365 Interesse an CX-Strategie, Customer Journey Design, Automatisierung und Datenmodellen Erfahrung im Microsoft-Umfeld oder hohe Motivation zur Einarbeitung Sicheres Deutsch und gute Englischkenntnisse Strukturierte, lösungsorientierte Arbeitsweise und Teamfähigkeit Flexible Arbeitsmodelle: Home-Office und bis zu 27 Tage Remote im EU-Ausland 30 Tage Jahresurlaub Weiterbildungsangebote über interne Academy Kurze Entscheidungswege und flache Hierarchien Attraktives Vergütungspaket: Fixgehalt + individueller variabler Anteil Vermögenswirksame Leistungen und weitere Benefits wie Jobrad und Mitarbeiterrabatte Gehaltsinformationen Attraktives Grundgehalt + variabler Anteil (individuelle Provisionen).
Porsche Consulting GmbH sucht in eine/n Senior Consultant (all genders) Mobility Solutions & Customer Services Strategy (ID-Nummer: 9284395)
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Susonity Production GmbH sucht in Darmstadt eine/n Customer Service Representative (all genders) limited to 1 year (ID-Nummer: 13692286)
Customer Service Representative (w/m/d) For 30 years, Brunner´s Personnel Services has been successfully placing skilled professionals and managers in the Munich area.
Ihre Aufgaben: Organisation und Durchführung strukturierter Check-in- und Empfangsprozesse Sicherstellung definierter Qualitäts- und Servicestandards Nutzung interner Buchungs- und CRM-Systeme zur Datenpflege und Lead-Erfassung Unterstützung bei Veranstaltungen inklusive Gästemanagement und Akkreditierung Durchführung von Valet-Services im Rahmen eines hochwertigen Gästeangebots Persönliche Betreuung nationaler und internationaler Gästegruppen Präsentation und Empfehlung von Erlebnis- und Serviceangeboten Erste Anlaufstelle für sämtliche Anliegen und individuelle Wünsche Ihre Qualifikation: Ausgeprägte Kommunikationsfähigkeit und professionelles Auftreten Überdurchschnittliche Serviceorientierung und Freude am Umgang mit Gästen Interkulturelle Kompetenz und sicheres Gespür für unterschiedliche Zielgruppen Abgeschlossene Ausbildung, idealerweise in Hotellerie, Tourismus, Event oder Gastronomie Sehr gute Deutsch- und Englischkenntnisse (mind.
Du hast ein Gespür für besondere Momente und liebst es, Gästen mit persönlichem Service ein unvergessliches Erlebnis zu bereiten? Dabei behältst Du auch in exklusivem Ambiente einen kühlen Kopf und hast Freude daran, unsere Gäste in unseren Premium-Angeboten wie den VIP-Svits, Sofas und Hyddas zu betreuen damit jeder Aufenthalt zu einem echten Highlight wird?
Join our team and discover how an international network that’s focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team, too.
DHL Express sucht in eine/n Director (m/w/d) Customer Service Backline (ID-Nummer: 13716987)
TP Infinity DACH sucht in Schortens eine/n Senior Manager Customer Service Advisory (m/w/d) in der Unternehmensberatung (ID-Nummer: 13663762)
Liebherr-IT Services GmbH sucht in eine/n IT Business Consultant Customer Service (m/f/d) (ID-Nummer: 13634268)
MEWA Textil-Service SE & CO. Management OHG sucht in eine/n Gruppenleitung Marketing Communications & Brand Experience (m/w/d) (ID-Nummer: 13660906)
SUMMARY Begin your career with DHL IT Services! We are seeking for experienced Developer/Consultant to join our team. As a software engineering professional, you will get involved in developing, designing, integration and implementing solutions which include analyzing the functional and technical requirement to ensure it meet our customer needs.
Strong support for all launch activities On site analysis for electrical failures and software failures Perform joint pre-analysis and pre-rejection of parts at customer locations and support activities to reduce part returns and related costs Coordinate the transfer of return parts from related customer location(s)/warranty center(s) to the appropriate production location and, if applicable, register complained parts in the related system Propose and implement containment actions and corrective measures, trace affected products, notify impacted customers, analyze lessons learned and preventive actions Coordinate and control sorting, rework and reflash actions - where necessary with support from third-party service providers - in alignment with the customer and the involved Business Units to minimize production disruptions and reduce costs Manage and coordinate if applicable to a Customer Service Engineer Team across multiple customer locations within an assigned region Support product changes, customer plant trial runs, and safe launch activities at customer facilities Perform and coordinate reflash activities at customer plant Quality-Project-Experience Experience in Customer Relationship Management Language: German and Englisch required, Portuguese an advantage Experienced in SW and electrical analysis tools (CANoe, OBD tools etc.)
The job holder is responsible for the roll-out of a Customer Service training, deployment of a Customer Service Ticketing system, automation of most frequent Customer Service requests as well as design and implementation of a Customer Service Target Operating Model (TMO).
Lekkerland SE (Ein Unternehmen der REWE Group) sucht in eine/n Consultant Customer Service Development (m/w/d) (ID-Nummer: 13595749)
Who you are Completed commercial or logistics training3-5 years of professional experience in customer service or transportationProficient in MS Office (especially Excel), ideally with Navision experience / CRM (Microsoft Dynamics 365)Business-fluent Italian and English; additional languages are a plusStrong communication skills, organizational talent, and a solution-oriented mindset What we Offer Impact goes both ways.
FINN GmbH sucht in eine/n Teamleiter/in Customer Service (m/w/d) (ID-Nummer: 13603242)
Guide our clients: Advise customers on practical AI use cases and support our Professional Services team in implementing AI-driven features. Empower teams: Independently design and deliver training sessions and workshops on AI‑related topics.
FOR LIFE GmbH sucht in Berlin eine/n Customer Service Specialist (retention) (m/w/d) (ID-Nummer: 13550284)
ITG GmbH Internationale Spedition + Logistik sucht in eine/n Junior Customer Service Specialist (f/m/x) (ID-Nummer: 13719331)
As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders.
We will consider all qualified applicants without regard to race, color, creed, religion, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity and expression (including transgender status), sexual orientation, marital status or status as a victim of domestic violence, national origin, ancestry, citizenship status, age, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service or veteran status, or any other classification protected by applicable local, state, and federal laws.
Software Engineer - Chat Bot Consultant About the role: At DHL IT Services, we’re designing, building and running IT solutions globally, supporting our 550 000 colleagues and millions of our clients. Thousands or servers, apps, devices…all managed from our data centers.
BSH Hausgeräte Gruppe sucht in eine/n Instructional Designer, Global Training – Customer Service (m/f/d) (ID-Nummer: 13723489)
ADM EMEA Corporate Services GmbH sucht in Poznań, Hamburg, Heidelberg, Amsterdam eine/n EMEA Expert Customs Specialist (m/f/d) (ID-Nummer: 13720274)
Culligan Deutschland GmbH sucht in eine/n Implementation Specialist Customer Service (m/w/d) Projektmanagement und Prozessoptimierung (ID-Nummer: 13663764)
Deine Aufgaben being the face to the international customer baseaccepting, registering and monitoring orders in SAP, including billingupdating master data, prices and conditions in SAPcorresponding with our customers on the phone and by e-mailtracking and monitoring backorders for customersdealing with complaints and producing credit and debit noteshandling exprot orders according to currently valid export/customs regulations Sie agieren als zentrale Ansprechperson für die internationalen KundenSie sind verantwortlich für die Annahme, Eingabe, Verfolgung und Rechnungsstellung von AufträgenAktualisierung und Verwaltung von Stammdaten, Preisen und Kondition im SAP-SystemBetreuung der Kunden telefonisch und per E-Mail, um eine optimale Servicequalität zu gewährleistenÜberwachung und Nachverfolgung offener Kundenaufträge zur Einhaltung von LieferterminenBearbeitung von Kundenanliegen, einschließlich der Erstellung von Gutschriften und BelastungsanzeigenDurchführung und Überwachung von Exportaufträgen gemäß geltenden Zoll- und Exportvorschriften sowie spezifischen Kundenanforderungen Deine Fähigkeiten You stand out with flexibility, diligence and a hands-on attitude and you enjoy working with an efficient, motivated teamYou have receives commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)You are confident in handling SAP (SD module)You have verifiable professional experience in the customer service of a medium-sized companyYou have know-how with regard to export handling proceduresFluent written and spoken Englisch, German would be an advantage Sie überzeugen durch Ihre Flexibilität, Sorgfalt und eine proaktive Arbeitsweise.
Deine Aufgaben being the face to the international customer baseaccepting, registering and monitoring orders in SAP, including billingupdating master data, prices and conditions in SAPcorresponding with our customers on the phone and by e-mailtracking and monitoring backorders for customersdealing with complaints and producing credit and debit noteshandling exprot orders according to currently valid export/customs regulations Sie agieren als zentrale Ansprechperson für die internationalen KundenSie sind verantwortlich für die Annahme, Eingabe, Verfolgung und Rechnungsstellung von AufträgenAktualisierung und Verwaltung von Stammdaten, Preisen und Kondition im SAP-SystemBetreuung der Kunden telefonisch und per E-Mail, um eine optimale Servicequalität zu gewährleistenÜberwachung und Nachverfolgung offener Kundenaufträge zur Einhaltung von LieferterminenBearbeitung von Kundenanliegen, einschließlich der Erstellung von Gutschriften und BelastungsanzeigenDurchführung und Überwachung von Exportaufträgen gemäß geltenden Zoll- und Exportvorschriften sowie spezifischen Kundenanforderungen Deine Fähigkeiten You stand out with flexibility, diligence and a hands-on attitude and you enjoy working with an efficient, motivated teamYou have receives commercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)You are confident in handling SAP (SD module)You have verifiable professional experience in the customer service of a medium-sized companyYou have know-how with regard to export handling proceduresFluent written and spoken Englisch, German would be an advantage Sie überzeugen durch Ihre Flexibilität, Sorgfalt und eine proaktive Arbeitsweise.
Fluent in English listening, speaking and writing that need to cooperate with USA & Europe colleagues Experience of cooperate with customer service with knowledge of how to fulfill customer's desire for customer complain.Bachelor or above in software engineering, computer science or mechatronics
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
Aenova Group sucht in eine/n Head of Customer Service & Commercial Management (f/m/d) (ID-Nummer: 13747114)
For our location in Cologne, we are looking for support as a Working Student in Customer Service (m/f/d) On Site – Dutch Customers What you can look forward to: A cool office in the heart of Cologne Free drinks and fruit at the workplace An exciting range of tasks in the camping and leisure industry Flexible working hours and an agile way of working A secure job in an established company with a flat hierarchy, short decision-making processes and a dynamic environment Working in a motivated, international team The job is on site in Cologne – for close teamwork and direct day-to-day communication Your new job: Interface between our headquarters and our customers Handling customer enquiries primarily in writing, occasionally by phone Providing support with issues and ensuring customer satisfaction What you should bring with you: You are enrolled as a student at a German university Native-level foreign language skills (Dutch) Strong customer focus; initial experience in customer service is an advantage You are available to start soon Good German or English skills are required for communication within the team Self-organisation and a structured way of working Team spiritOur mission: to equip all campers with the best accessories!
Strong support for all launch activitiesOn site analysis for electrical failures and software failuresPerform joint pre-analysis and pre-rejection of parts at customer locations and support activities to reduce part returns and related costsCoordinate the transfer of return parts from related customer location(s)/warranty center(s) to the appropriate production location and, if applicable, register complained parts in the related systemPropose and implement containment actions and corrective measures, trace affected products, notify impacted customers, analyze lessons learned and preventive actionsCoordinate and control sorting, rework and reflash actions - where necessary with support from third-party service providers - in alignment with the customer and the involved Business Units to minimize production disruptions and reduce costsManage and coordinate if applicable to a Customer Service Engineer Team across multiple customer locations within an assigned regionSupport product changes, customer plant trial runs, and safe launch activities at customer facilitiesPerform and coordinate reflash activities at customer plant Quality-Project-ExperienceExperience in Customer Relationship ManagementLanguage: German and Englisch required, Portuguese an advantageExperienced in SW and electrical analysis tools (CANoe, OBD tools etc.)
Main Tasks and Key Responsibilities Overall goals / Typical measures Seeks and prospects for BC targets to win new customers generally in the 30k-500k Euro range Net Sales per annumPlans and manages medium to large - sized Business CustomersBuilds rapport and trust with customers by being informed about customer’s business and the marketAssesses the type and size of customer needsRecommends solutions based on customer needs by using industry knowledgeIs responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chainSupports customer growth by conducting joint visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etcUses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needsCollects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s)Is a master user of DGF CRMTransfers SC with high value potential to key account Sales channel Job Requirements Computer Literate – All MS Programsand willing to learn additional computer skillsAbility to work in a team environment and transfer of knowledge to team membersAbility to work within time constraints, make own decisions and advise Client of logistics solutionsPunctuality and time management skills are essential elements of this position.Ability to work under extreme pressure with minimal supervision.Ability to communicate effectively on all levelsAbility to use initiative and be a self-starterCreativity and problem-solving capabilitiesOutstanding Customer relationship skills a necessityPunctuality and time management skills are essential elements of this position.Must have previous freight experience Skills / Qualifications Key capabilities / Competencies Competence Competency segment ‘Business’ Analysis:Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
Become part of our diverse, dedicated and unique team! What you can expect The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives.
Keep up to date with SAP innovations, particularly around S/4HANA Customer Service and Customer Management. Dein Profil Requirements: Minimum of 3–5 years of experience as an SAP CS Consultant. Strong knowledge of customer service processes, including service orders, notifications, warranties, service contracts, and repair processing.
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.